In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer dissatisfaction is not price, as commonly believed; consumer polls indicate that poor customer service is without doubt the leading reason which leads to lost business. Handling enquiries and providing information in a professional and courteous manner is an essential day-to-day activity for most businesses.
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What will I study?
Core units:
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
*All units are subject to change and may be withdrawn.
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Who is this course for?
At the end of the course, your tutor may suggest a suitable option for you to progress onto or you can contact the Enrolment team who will advise you on the courses available.
We also have a careers team available via phone, email or in-person who can help to plan a career pathway for you.
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How is the course assessed?
This course is studied online which allows you to progress at your own pace although you will be given deadlines to complete and submit the work. All the interactive learning materials and assessments you need will be made available to you through our online learning platform. You will receive detailed feedback on your work so that you can improve your skills as you progress through the qualification.
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Your Study Programme
This course is ideal for people who like to learn independently without coming into college. The online portfolio of resources and assessment questions means that you can organise your study to be at a time/day to suit and from a location which is convenient. You will need to study for a minimum of 2-3 hrs per week and finish the course within 10 weeks.
You will have access to specialist support from dedicated tutors who will be contactable via email/phone.
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General info
Once you have started on the course and submitted your first unit, our team will review and mark your work promptly. Your tutor will provide regular feedback that will help you to improve your skills and knowledge. We will also keep in touch with you to make sure that you are continuing to make good progress through the course and to check to see if there are any additional support needs.
In the unlikely event that you are unable to complete the course within 10 weeks there is a withdrawal fee of £100.
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Progression and Career Opportunities
At the end of the course, your tutor may suggest a suitable option for you to progress onto or you can contact the Enrolment team who will advise you on the courses available.
We also have a careers team available via phone, email or in-person who can help to plan a career pathway for you.
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Entry Requirements for new students
You should have been living in the UK for 3 years by the start of the course. You should be over 19+ by 31.08 in the academic year you wish to study.
If you are aged 19-23 you must hold a full Level 2 qualification and not currently be enrolled on an apprenticeship.
If you are Aged 24+ or above (and resident in the UK/EU for 3 years before the start date).
You will also need to have access to a computer with a reliable internet connection so that you can complete and submit your work on time, an email account that you regularly check and/or a phone so that we can keep in contact with you.
You need to pass a short English assessment which will be emailed to you for completion.You will need to demonstrate that you have sufficient time to study the qualification as it is expected that you will achieve within 6-10 weeks.
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Admissions Process
After you submit your application, you will receive a pre-course assessment form which we will ask you to complete and return to us. Your application will then be reviewed by our team and we will contact you to arrange the next steps.
